Q: How much is the booking fee?
A: There is a £2 booking fee per ticket
Q: What is Ticketfast?
A: TicketFast is a free electronic delivery method where you can “Print at Home”.
Q: Why use “Print at Home”?
A: To prevent your tickets from getting lost in the mail, you can print your E-tickets any time prior to the event & it’s free!!
Q: How do I receive my ticket?
A: You can either receive your ticket via email with our free “Print at Home” service or tickets can be posted First Class (£3) or Recorded Delivery (£6) by Royal Mail. Tickets will be posted the same day you buy them providing the order is placed before 3.30pm.
Q: Do you post abroad or to the Republic of Ireland?
A: No. The best way would be to book online and use the “Print at Home” option therefore you would receive your ticket via email. If you do not select the “Print at Home” option, then your tickets will be left for collection on arrival. Tickets will be available for collection from the venue entrance. You will need to bring proof of ID in order to collect the tickets.
Q: Are tickets refundable if I change my mind?
A: No. All tickets are non-refundable.
Q: When do the ticket lines close before an event?
A: The box office will open until 5pm Friday one week before an event for advance booking. After this time E-tickets will be available via “Print at Home” option until the day before.
Q; How does the “Print at Home” service work?
A: “Print at Home” is a free electronic delivery method. E-Tickets will be immediately delivered to your email inbox. You will receive two e-mails, one is a confirmation and the other has E- tickets attached to it. The E-ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event. If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.
Q: Why haven’t I received my E- ticket?
A: Please allow at least one hour for your emails to arrive. Make sure you have used the correct email address. Make sure that your spam guard and junk mail settings allow you to receive emails with attachments. Check your junk mail folder. If you have still not received your E-ticket after these checks, please contact the Box Office on (01234) 782828.
Q: Do Caravan and Motorhome Club members get discount?
A: Yes, Caravan and Motorhome Club members get a 20% discount off admission tickets which must be booked in advance directly with Box Office and are eligible only for Santa Pod organised events. These tickets will be left on the gate for collection at the advance ticket booth where you will need to show your CC membership card in order to collect them. If you do not have your membership card unfortunately you will have to pay full price on the day. This discount does not apply to grandstand seats or 3rd party organised events and cannot be used in conjunction with any other credit offer or in the early bird booking period.
Q: Do you have disabled parking?
A: We do have a disabled parking area please speak to the gate staff on the day and they will direct you to it.
Q: Are you wheelchair friendly?
A: Santa Pod Raceway is committed to trying to make the site accessible for those with disabilities. However, as it is an outdoor venue, there are sections of ground that are uneven making access difficult. Stewards will be on hand to help as well as the medical team if you need any assistance.
Q: Can racing go ahead if it is raining?
A: No. Unfortunately if it rains, racing will not be able to take place on the track. If, however, the rain stops we will try our best to dry the track and continue with the racing.
Q: What is an “Adverse Weather Ticket Policy”?
A: In case of certain events being severely affected by adverse weather, please retain your ticket as a credit value may be attributed to your ticket. Full details on the Adverse Weather Ticket Policy page.
Q: Are the grandstand seats allocated?
A: Yes. Grandstand seats are allocated at events where the seats are paid for. Your seat numbers will be printed on your tickets and this will allow you to come and go as you please. Please note a ticket must be purchased for children. You can pre-book and select your seats in advance online via an interactive seating plan.
Q: Is the grandstand sheltered?
A: There is no shelter over the grandstand.
Q: Do we need to pay for parking?
A: No. Parking is free.
Q: Is camping included with a weekend ticket?
A: Yes. Camping is included with a two, three or four day ticket. Entry can only be gained from the start time/date of your ticket. Details of all ticket start times can be found on the Ticket Shop website.
Q: Do you have electrical hook ups on site?
A: No. You would need to bring a generator should you wish to have electricity. Only gas or diesel generators are allowed on site. No petrol generators are allowed! Generators must be turned off between 11pm and 8am, organizers reserve the right to request generators be turned off at any time if deemed to be disturbing other campers.
Q: Are caravans & motor homes allowed on site?
Q: Are there showers & toilets on site?
A: Yes. We have both toilets and showers on site. There is however there is a fee of £1.50 to use the showers. Please use water sparingly as we are on a low pressure system.
Q: Are there sockets in the shower block?
Q: Do you have a cash point on site?
A: Yes. At least one cash machine onsite however there is a fee to use these.
Q: Are animals allowed on site?
A: No. Due to motorsport regulations and the levels of noise we have onsite no animals are allowed on site.
Q: Why aren’t you allowed glass onsite?
A: This is for you and your car's safety and especially for those in the camping areas.
Q: Are we allowed barbecues or open fires on site?
A: Yes. But only charcoal barbecues are allowed on site.
Q: Are picnics allowed on site?
A: Yes. You are welcome to bring your own food and drinks with you. Please use the litter bins provided or take your rubbish home with you!
Q: Where is the closest train station to you?
A: Wellingborough train station is the nearest to us you would then need to get a taxi to Santa Pod Raceway as there are no bus routes to us.
Q: Are there local hotels/camp sites near you?
A: Yes there are quite a few hotels in the area with a list on the Places to Stay page. This will show many local hotels & camp sites and their distance from the raceway.
Q: What should I do if I mislay property at Santa Pod Raceway?
A: If you mislay property at an event, please contact your nearest steward immediately. If you discover the loss after the event, contact the office. Please remember that stewards are here to help you and should you have any problems during the event, please contact your nearest steward in the first instance.
Any lost property from events is kept for 3 months to allow people to claim it after which point if it is not claimed the item will be disposed of or given to charity depending on what the item is.
Q: Can I use Santa Pod Gift Vouchers online?
A: Gift vouchers cannot be used online, please send in your gift vouchers with a covering note and a contact number. Our Box Office staff will contact you once the letter has been received.
If these haven’t answered you question, call us on 01234 782828. Remember, we are here to help.
Box Office Opening Hours: Mon to Fri 8.30am – 5.30pm: Sat/Sun 8am – 4pm (restricted during the off season)
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