FAQ's

Frequently asked Questions

Even the most seasoned Santa Pod visitors sometimes have questions. So we’ve pulled together the most commonly asked ones to help you cruise through the details and straight to the action.

Where can I buy tickets?

All of our event tickets are available for purchase on our ticket shop.

Are caravans & motor homes allowed on site?

Yes. However, please be advised that all camping is on grass. Hard standing is not available.

Do we need to pay for parking?

No. Parking is free for all visitors.

Are tickets refundable if I change my mind?

No. All tickets are non-refundable.

Is the venue accessible for wheelchair users?

Santa Pod Raceway is committed to trying to make the site accessible for those with disabilities. However, disabled visitors should be aware that the Santa Pod Raceway venue is located on the site of a former airfield. The site is approx. 155 acres some of which are grassed areas and fields. Although we endeavour to maintain good conditions underfoot, please be aware that there may be uneven ground and the campsites/general parking areas are grassland at most events. There are some permanent roadways within the site and large areas of hard standing/tarmac where it is possible to visit the race paddock, catering and trade areas. There are also some stone pathways which can be difficult to negotiate. The weather can have a considerable impact on how easy it is for people to move around the site so please take this into consideration when deciding on what equipment to bring with you. Please note that the layouts of events may vary.

Can drag racing on the track go ahead if it is raining?

No. Unfortunately, if it rains, racing will not be able to take place on the track. However, if the rain stops we will try our best to dry the track and continue with the racing. In case of certain events being affected by adverse weather, the ‘Adverse Weather Ticket Policy’ will be applicable.

How do I contact Lost Property at Santa Pod Raceway?

If you have lost or found property at an event, please contact your nearest steward immediately. If you discover any loss after the event, contact the box office. Any lost property from events is kept for 3 months to allow people to claim it after which, it may be disposed of or donated to charity.

Can I bring my own food and drink?

Yes. You are welcome to bring your own food and drinks with you as long as they are not in glass containers. Please use the litter bins provided or take your rubbish home with you!

How do E-Tickets work?

E-Tickets will be immediately delivered to your email inbox. You will receive two e-mails, one is a confirmation and the other has E-Tickets attached to it. The E-Ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event. If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.

What is an ‘Adverse Weather Ticket Policy’?

Should certain events be severely affected by adverse weather, Santa Pod Raceway may offer a credit value against the face value of your ticket for a future booking at selected events only. Any value awarded will be at the discretion of the Organiser. NOT ALL EVENTS ARE ELIGIBLE.

Where a credit value has been given, it may then be redeemed against a future Santa Pod organised event within the following 12 months – this also includes the corresponding event for the following year.

If the original order was for multiple tickets then the TOTAL credit value may be redeemed against a booking for an eligible event.