- "Event" means the show, exhibition, concert, theatre and/or festival for which the tickets are being offered.
- "Organiser" means the person, firm or company staging the Event.
- "Tickets" means tickets including electronic tickets for the Event for the right to attend the Event.
- "Venue" means any facilities or locations of any nature where the Event is being held.
- "You" means you. "Your" shall be read accordingly.
Essential Information, Terms & Conditions
WARNING TO THE PUBLIC - MOTOR SPORT CAN BE DANGEROUS
Despite the organisers taking all reasonable precautions, unavoidable accidents can happen. Please comply with all instructions of marshals and notices and remain in permitted areas only. They are concerned with your safety.
Please observe the following rules to ensure that your time at Santa Pod Raceway and that of all our other visitors is safe and enjoyable.
Coronavirus (COVID-19) Updates
At Santa Pod Raceway the safety and welfare of racegoers and participants is paramount.
Please view the latest information regarding how the situation is affecting events at Santa Pod Raceway on the Coronavirus (COVID-19) page.
Essential Information for Santa Pod Visitors
- Driving On Site
10 MPH Speed Limit Everywhere on Site! Except for the drag strip of course. Please watch your speed, there are many people walking around including young children. No quad bikes, mopeds or any other unlicensed motorised vehicles are allowed on site. No parking on any roadway - park only in the camping or parking areas and in accordance with the instructions of the parking marshals. No driving around the site after 9PM. No stunts, burnouts or donuts in roadways or campsites.
- Ear Protection
Motorsport can be loud. Ear Protection is recommended when in close proximity to the track especially for young children. Ear Protection is available to purchase from the merchandise outlets on site.
- First Aid
Medical assistance can be found at the Medical Centre, located at the bottom of the concrete ramp down the bank.
Security will be on site at all times throughout the event to ensure that you have a safe and enjoyable time. Their instructions must be followed at all times. Please contact them in any emergency.
- Ticket Offers
All offers and discounts are to be used individually and are not to be used in conjunction with any other offer or discount.
- Children On Site
Under 13's must be accompanied by an adult. Under 16's must be accompanied by an adult if staying on site over night.
Please dispose of your litter in the refuse sacks provided and/or in the clearly marked bins throughout the site.
Please ensure all your valuables are carried with you or locked securely out of sight in your vehicle.
- Restricted Areas
Never enter restricted areas, even if it looks safe.
- Spectator Banking
For visitor safety and comfort - raised viewing structures, tents or BBQ are not permitted on the spectator banking. Low level chairs are accepted but must NOT be used on any pathways or access points.
- Fires & BBQs
Absolutely no open fires allowed. Only contained fires raised off the ground are permitted. This may include e.g. firepits, chimineas etc. BBQs are welcome but must be off the grass, on something safe and are only allowed in the campsites. After use let them cool properly and please dispose appropriately. If any fire or container is thought to present a risk of damage to the grass, then we may ask you to stop using it! Anyone found to be collecting wood from Santa Pod or adjoining private land will be ejected from the event.
- No Glass On Site
No glass bottles, jars etc allowed on site. This is for you and your car's safety and especially for those in the camping areas.
- No Pets
No dogs or pets are allowed on site (Explanation here).
- No Fireworks Or Chinese Lanterns
No Fireworks of any kind or Chinese Lanterns are not permitted on site. Chinese lanterns are a fire hazard.
- No Trespassing
Do not trespass onto any of the adjoining private fields or woods.
- No Independent Sound Systems
Independent sound systems are not allowed on site. Any music should be played at a reasonable level and all music should be switched off at 11PM.
- No Drones
No unauthorised aerial drones of any kind are permitted over the site.
- Drugs & Illegal Substances
Santa Pod Raceway does not condone the dealing in or use of illegal substances; if it’s illegal in the UK it’s also illegal within Santa Pod Raceway. Santa Pod security will take an active role monitoring for drug dealing and will work in full co-operation with Bedfordshire Police. Anyone found in possession of illegal substances or any other items which the organisers consider offensive or dangerous will have those items confiscated and the carrier will leave themselves liable for eviction from site. Anyone found in possession of larger quantities will be detained and dealt with by the police.
- Site Safety
Outside of official event opening times the raceway is considered a construction site. Certain areas are dangerous, if you choose to leave the campsite or car park areas, you do so entirely at your own risk.
- The Raceway Site
Further site information can be found on the Accessibility, Camping, Facilities and FAQs pages.
- Arriving & Leaving
Please drive carefully through surrounding villages.
- Eviction Warning
Trakbak Racing Limited reserves the right to vary or amend these rules at any time without prior notice and to remove any visitor from site who does not observe these rules at any time without compensation.
Santa Pod Raceway Term & Conditions
Welcome. We are committed to providing you an excellent user experience when you use this site to buy tickets. If you have any questions about the tickets service or these terms we would be delighted to help. You can contact us by emailing us at firstname.lastname@example.org.
The event Organiser may have their own terms ("Additional Terms") that apply to the sale and/or use of Tickets and they require us to notify you of these terms and impose them on you when you buy a Ticket from our site.
These Additional Terms will apply in addition to these terms. For example Organisers may require certain events to have age restrictions. We will ensure these Additional Terms are indicated and clearly featured during your order/purchase process. In order for the Organiser to provide the tickets to you, you must agree to be bound by these terms and the Additional Terms as indicated to you. These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use the site or the ticket services on the site you will be agreeing to accept these terms and the Additional Terms. If you do not agree to accept them you must not use the site or the ticket services on the site.
We recommend you review the terms each time you purchase Tickets from the site and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.
We reserve the right to change, modify, add to, or delete portions of these terms at any time including to reflect changes affecting the Ticket services, Ticket Provider requirements, payment methods, relevant laws and regulatory requirements.
If we do change the terms, we will post the changes on this page and will indicate the effective date at the top. You are responsible for regularly reviewing these terms so that you are aware of any changes. Your continued use of the site after any such changes constitutes your acceptance of the new terms and you will be subject to the policies and terms in force at the time that you order the relevant Tickets from us. If you do not agree to (or are unable to comply with) the terms as amended, please do not continue to use the site.
You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site.
If you are under 18 but at least 13 years of age, you must present these terms to your parent or legal guardian, and he or she may consent to them on your behalf. Children under the age of 13 may not purchase tickets and parents or legal guardians may not consent on their behalf.
By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age requirements; and (iii) you have provided accurate and truthful information in the registration process.
You will be required to complete the purchase process by providing certain information (name, email address, address and telephone number).
All Tickets are sold subject to availability and to these terms.
After you have purchased a Ticket it cannot be exchanged or refunded.
Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at the time you book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the Organiser's agreement, without prior notice unless the excess purchase was due to our error.
It is your responsibility to check your Tickets when you receive them as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately by emailing us at email@example.com if there is a mistake.
A valid Ticket must be produced for entry to an Event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.
Please keep your Tickets safe. We will not be responsible for any Ticket that is lost, stolen or destroyed. Refunds will not be made on lost or unused tickets.
Duplicates may be issued at the discretion of the Organiser. If duplicates are issued, we may charge a reasonable administration fee.
Where a concession is claimed, proof of identity and entitlement (for example of age or student status) may be required.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.
The contract for the purchase of any Ticket will be between you and the Organiser. These contracts will only be formed when the Organiser has received payment in full for the Ticket(s). Until such time there is no contract between you and the Organiser for the Ticket(s) or related services. The Organiser reserves the right in its sole discretion to reject any order it receives.
The price of any Ticket will be as quoted on this site at the time we accept your order, except in the case of obvious error. This price will include VAT where applicable but is exclusive of any booking fee and collection or delivery fee which will be indicated to you during the order process (including on the breakdown of costs on the order page and confirmation of order page). Prices are subject to change at any time.
We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct. If an error or inaccuracy is discovered and we have not yet taken payment we will normally reject your order for Tickets and notify you of such rejection. You will then be able to order the Tickets at the correct price if you wish (subject to availability).
We are under no obligation to provide the Ticket(s) to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a pricing mistake. We reserve the right to withdraw from any contract in the case of obvious and unmistakable pricing errors.
Payment for all Tickets must be made by Visa or MasterCard. By providing the details of a credit or debit card, you confirm that you are authorised to purchase the Tickets and that you are the holder of the relevant credit or debit card or are expressly authorised to use this to purchase the Tickets.
We use a third party payment provider to assist us to process payment.
We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
We will offer you delivery options (which may include box office collection) as part of the Ticket order process. Your Ticket(s) will be despatched once received from the Organiser in accordance with the delivery option chosen.
If postal delivery is chosen, Tickets will be delivered to the billing address of the debit/credit card holder unless you specify an alternative delivery address. If Tickets despatched by Royal Mail ordinary post, special delivery or registered post are returned as "addressee unknown" we reserve the right to cancel your booking and refund the Ticket price only (i.e. you will not receive a refund of the booking fee or the collection or delivery fee) or to charge you an additional delivery fee (which will be an amount equal to the delivery fee for the Tickets indicated to you when you place your order) if we agree to re-deliver the Tickets to an alternative address. The additional delivery fee will be charged for each and every attempted re-delivery of the Tickets even if the Tickets are again returned to us as "addressee unknown" (i.e. if the delivery fee is £2.50 you will be required to pay this when you place your order and will be required to pay £2.50 again each and every time we attempt to redeliver the Tickets). Each additional delivery fee must be received by the Organisers before the Tickets are despatched for re-delivery.
If your Tickets are being sent to you and you have not received your Tickets from us 72 hours prior to the Event, please contact us by calling the Venue box office on (01234) 782828.
We reserve the right to make Tickets available for collection at the Venue box office, for example if there is not sufficient time to post the Tickets before the Event is to take place. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary.
If you are collecting your Tickets from the Venue box office, you must have your acknowledgement of order and the credit/debit card used to make the order with you. If you do not bring the required forms of identification you may not be able to receive the Tickets. We will notify you when your Tickets are available for collection.
When ordering any discounted concession Ticket you accept that, in order to gain entry, you or the relevant member of your party must be able to provide, at the Event, valid photographic proof of entitlement to the concession in a form which is acceptable to the Organiser. Age restrictions for Events will also be notified to you at point of purchase. By ordering a Ticket for an Event to which an age restriction applies you accept that, in order to gain entry, you and each member of your party must be able to provide valid photographic proof that each of you meet the minimum age requirement for the Event in a form which is acceptable to the Organiser or Venue at the Event. You accept that your Tickets may be withheld and you and/or members of your party may be refused entry if you are unable to provide such proof. We shall not be liable for any refusal of entry if you and/or the relevant members of your party are unable to provide such proof.
You must comply with the instructions and directions given by Organiser and Event staff and stewards and with all relevant laws, safety announcements and Event regulations whilst attending the Event. Tickets are issued subject to the rules and regulations of the Venue and any relevant motor racing governing bodies.
The acceptance of the Ticket and entry to the Venue shall be deemed full acceptance of these Terms and Conditions. Any person entering the Venue does so at his/her own risk and that neither the Venue or any other Organiser can be held liable for any risk, danger/loss, including bodily harm, personal property damage/loss, or any other incident arising from attendance at the Event whether occurring before, during or after the Event, with the exception of incidents arising from gross negligence and/or wilful misconduct.
The Organiser reserves the right to refuse Ticket holders admission to the Event in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The Organiser also reserves the right to request that Ticket holders leave the Event at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Organiser may remove a Ticket holder who:
- Has behaved in the Event in a matter which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
- Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a disturbance; or
- In the reasonable opinion of the Organiser is acting under the influence of alcohol or drugs; or fails, when required, to produce proof of identity or age.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.
Any film, photographs (by camera or mobile phone) or any other recording or moving (or still) picture, or any sound track recording, and all intellectual property in connection therewith (including but not limited to copyright) shall remain the property of Trakbak Racing Ltd and the Venue.
Ticket holders entering the Event may be filmed, photographed and/or recorded for broadcast, event promotion or security purposes.
The Organiser may use such films and recordings without payment and without further notice.
Ticket holders shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials.
Please refer to Event specific terms and condition for any restrictions to entry with food, beverages, bottles, cans, containers, animals and other possible restrictions which will vary from event to event.
Children under the age of 13 are not permitted entry unless accompanied by an adult. Children under the age of 16 are not permitted to stay overnight unless accompanied by an adult.
The Organiser reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Organiser, may cause danger or disruption to other visitors to the Event or is one of the items not permitted in the Venue including as listed at section above.
The ticket grants access to a Sporting Event only. Access to collateral/ancillary activities, including music, provided by the Venue in support of the Sporting Event will only be granted under the generic Sporting Event ticket, as no ticket for any collateral activities can be purchased as a standalone.
After you have purchased a Ticket it cannot be exchanged or refunded.
Santa Pod now offers all ticket buyers additional peace of mind that should they choose to protect their order with TicketPlan event ticket insurance. You can apply for a refund if the worst happens and you’re unable to attend the event due to unforeseen circumstances.
Your booking is non-refundable* and TicketPlan will protect you if you are unable to attend the event due to specified unforeseen circumstances including, but not limited to:
- Evidenced Illness including a member of your household testing positive for covid19
- Required to self-isolate by NHS track and trace
- Travel disruption due to breakdown en-route or bad weather
- Jury service
The insurance does not cover transaction fees that apply to the whole order, delivery charges or donations.
*Your statutory consumer rights are unaffected; in the unlikely case of the event cancelling, you should refer to Cancelled Events/Re-scheduled Events below.
Full details of this insurance cover feature in the TicketPlan Terms and Conditions and insurance product information document which we advise you to read and retain. By adding TicketPlan to your order you confirm agreement with these documents.
The Organiser reserves the right to make alterations to the published Event programme where reasonably necessary.
It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event.
Where an Event is cancelled in its entirety before the event start date, we will use our reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.
Customers will be offered a credit value equivalent to the face value of the Tickets purchased. The credit may be redeemed to be used at a future event. Customers will be informed if any event exclusions apply. This credit will normally be valid for a period of 12 months however for Covid-19 affected events the credit will be valid for a period of 24 months.
Where an Event is rescheduled, the Tickets purchased will automatically be valid for the rescheduled date unless a credit value is offered instead.
Where a refund or credit is sought you must bring this to our attention as soon as possible upon becoming aware of such cancellation. The refund for Tickets will be for the face value of the Tickets purchased only (unless otherwise stated) In order to claim your refund or credit, please apply within 60 days by emailing firstname.lastname@example.org. We may require you to return your complete unused Tickets, if received. Once a credit has been claimed, then no refund option will be available. For Covid-19 affected events (cancelled or rescheduled) the refund deadline will be 60 days from the original event date. It is your responsibility to ensure that Tickets are returned where required. We recommend using registered or special delivery post to return your Tickets. Refunds and credits shall only be made to the person who purchased the Tickets and, when possible, shall be made using the same method used to purchase the Tickets.
These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
Should certain events be severely affected by adverse weather, Santa Pod Raceway may offer a credit value against your ticket for a future booking at selected events only. Any value awarded will be at the discretion of the Organiser. NOT ALL EVENTS ARE ELIGIBLE.
See full details of eligible events, how to redeem and current credit values on the Adverse Weather Ticket Policy page.
Tickets are only for your personal use or that of your party. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.
Re-sales or transfers of Tickets (even within your party) may be prohibited for certain Events by the specific terms of those Events (for example free tickets, tickets to charity events or events where age restrictions may apply may not be capable of being transferred).
You may not, without the prior consent of the relevant Ticket Provider use any Ticket in advertising, promotions, competitions, free draws etc.
Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void Tickets are non-refundable.
PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.
The Organiser does not accept any responsibility for loss or damage to personal property brought to the Event or Venue.
You agree you will have no claim against us, in respect of any decision to remove Events from this website or any decision to suspend or terminate your access to this website.
In the absence of any negligence or other breach of duty by the Organiser, the use by you of the website is entirely at your risk.
The Organiser warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Organiser does not make any other promises or warranties about the site or the Tickets service. In particular the Organiser does not make any guarantee of any specific results from the use of this site (including any search function on it).
For the purposes of this section, "Force Majeure" means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.
The Organiser will not be liable under these terms for any loss or damage caused by the Organiser or any of its employees or agents in circumstances where:
- there has been no breach of a legal duty of care which is owed by the Organiser or any of its employees or agents; or
- the loss or damage is not a reasonably foreseeable result of any breach of these terms.
The Organiser will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.
Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to the value of such Ticket and any booking fee or delivery fee that you have paid.
You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.
Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).
The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the website) are protected by copyright, trade marks, patents and other intellectual property rights and laws. You are authorised to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Organiser.
You must not use the site for any purpose that is unlawful or prohibited by these terms.
If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:-
- issue a warning to you;
- effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;
- cancel your order for Ticket(s);
- take legal action against you; and/or
- disclose such information to law enforcement authorities as we reasonably feel is necessary.
The responses described above are not limited and we may take any action we reasonably deem appropriate.
We have the right to terminate your access to the site at any time, without notice, for any reason, including without limitation, breach of these terms. We may also at any time, at our sole discretion, discontinue the site or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the site.
If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.
The Organisers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.
If it is found by a Court or any body of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
Any person, other than the Organiser, not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the Organiser and you (or your assignees permitted hereby) have rights and obligations under this contract.
These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.
Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
All notices given by you to us must be given to email@example.com (by using the words "Legal Notice" in the email's subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.
If you have any queries at all regarding this site, the Tickets/Events featured on the site or any of the terms, please do not hesitate to contact us by emailing us at firstname.lastname@example.org.
This Policy is effective as of 5th February 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.